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Support Operations Manager

Ethos Contract, part-time Posted 1 week ago US, UK, EU, CA, AU, NZ

Role details

About This Opportunity
We're working with a leading foundational AI lab to find experienced support operations managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.

We're looking for support operations managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.

Compensation:
$70/hour

Commitment:
Flexible, 5-20 hours per week (or more if desired)
Location:
Fully remote, work on your own schedule

Start date:
ASAP

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting

• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust

• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Key Requirements

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting

• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust

• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail

From the Ethos posting.

Applying on Ethos

What happens after you click

  1. The link opens this role on Ethos. Sign up and apply from there.
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  3. If Ethos invites you, complete a short AI voice screen. The call is recorded and transcribed.
  4. Ethos matches your profile to opportunities, including roles like this one.
  5. Remote — open to United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, France, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Iceland, Italy, Spain, Portugal, Greece, Luxembourg, Malta, Cyprus, Liechtenstein and Monaco.
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Pays $70 an hour, below the $80 median top rate of the 289 other open hourly business and operations specialists roles listed here. Posted 10 days ago.

We read this listing on Ethos on 19 Oct 2026 and checked it again on 21 Oct 2026. We clean its formatting for readability and safety. View on Ethos

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