211 Specialist
Listed pay: $30 to 40 / hr
What the posting lists, in US dollars an hour.
If you're hired and complete 10 hours, micro1 pays this site a referral fee. Your pay is unaffected.
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Details from this posting, and how micro1 screens and pays.
- LocationRemote, United States
- Time10–20 hours a week, as the posting states it
- LanguageSpanish
- ScreeningA 20 to 40 minute AI interview. See what to expect
- How micro1 paysTwice a month, in US dollars, through Deel. What micro1 does not say
- ReviewsRead reviews of micro1 on Trustpilot
Experience
No prior experience in AI required
Stated in this posting
Checked today
Source: micro1
Role details
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
From the micro1 posting.
Applying on micro1
What happens after you click
- The link opens this role on micro1. Sign up and apply from there.
- An AI interview, 20 to 40 minutes.
- If micro1 hires you, they match you to a project.
- The work is paid by the hour at $30–40 an hour as listed.
- Remote. The description says "US-based", so we list it for United States. Check the posting before applying.
If you're hired and complete 10 hours, micro1 pays this site a referral fee. Your pay is unaffected.
Red Pen Jobs is independent. We are not affiliated with, endorsed by, or acting for micro1 in any way, and we do not recruit on its behalf.